Run Your Entire Contact
Centre From One Platform
More than a dialer. A complete contact centre platform.
CallX unifies AI, automation, intelligent routing, workforce management, and analytics to help sales, support, and service teams boost productivity, enhance customer experiences, and achieve better results.
Automatically place calls based on agent availability and campaign performance.
Present customer information before each call while maintaining operational efficiency.
Give agents complete control over call preparation and outreach.
Automate outbound campaigns with intelligent dialling and smart call routing.
Everything you Need. All in One place
Reporting & Analytics
Analytics Builder – Create customised analytics dashboards tailored to your business requirements.
- Agent Performance
- Queue Performance
- CLI Usage
- Call Outcomes
- Campaign Performance
- Lead Performance
- Predictive Activity
- Service Levels
Intelligent Skills-Based Routing
- Campaigns
- Queues
- Teams
- Agents
- Routing strategies
Advanced Queue Management
- SLA monitoring
- Callback requests
- Average wait times
- Longest wait tracking
- Queue dashboards
- Ring strategies
- Queue routing
- Real-time queue statistics
- Queue performance reporting
Drag & Drop Dashboard Builder
- Drag-and-drop widgets
- Real-time metrics
- Agent statistics
- Service levels
- Exportable reports
- Custom layouts
- Queue statistics
- Campaign performance
- AI insights
Lead & List Management
- Lead imports
- List management
- Lead history
- Lead ownership
- Deduplication
- Auto field mapping
- List movement
- Lead assignment
- Archive and restore
- DNC integration
AI-Powered Contact Centre Intelligence
- Call transcription
- Sentiment analysis
- Missing word detection
- Quality assurance support
- AI scorecards
- Keyword tracking
- Compliance monitoring
- Agent coaching insights
Real-Time Agent Performance
- Agent status
- Live calls
- Break activity
- Wrap-up times
- Call performance
- Dispositions
- Productivity
- Achievements
- Historical trends
Live Monitoring & Coaching
- Listen
- Barge
- Real-time dashboards
- Coaching history
- Whisper
- Live monitoring
- Call recording playback
Call Flow Designer
Create complex call flows without complex development.
- IVRs
- Ring Groups
- Trunks
- Announcements
- Queues
- Branches
- Voicemail
- Call Routing
Powerful ticketing CRM with WhatsApp, SMS, VoIP & Email built in.
Connect CallX to the Systems You Already Use
CallX is built with full API access, allowing it to integrate with your CRM, lead sources and existing business workflows.
Send leads into CallX, synchronise customer information, return call outcomes, trigger actions through webhooks, and make recordings and reporting data available to the systems your team already uses.
- Full API Access
- CRM Integration
- Webhooks & Automation
- Call Outcomes & Reporting
Why Businesses Choose CallX
66.7%
Connected Rate
↑8.2% vs last week
59.4%
Answer Rate
↑6.1% vs last week
1000+
Agents Online
of 150 total
500+
Active Campaigns
Running Now
77%
Al Scorecards
Avg Performance
77%
Team Productivity
19.3% vs last week
Built For Modern Contact Centres
- Sales Teams
- Collections
- Fundraising Campaigns
- Customer Service
- Market Research
- Lead Generation
- Financial Services
- Insurance
- Healthcare
- BPO Operations