Business Communication
Without Limits
Sentiro Cloud by STM is a cloud-hosted unified communications and business phone platform that brings your business numbers, extensions, call routing, office phones, web and mobile users, and Microsoft Teams together in one centrally managed solution.
Whether your team works from the office, remotely or across multiple locations, Sentiro Cloud keeps everyone connected through reliable business voice, voicemail, inbound call queues, device management and reporting.
For predictive and progressive campaigns, agent workspaces and advanced contact-centre operations, CallX is the dedicated solution.
Enterprise Grade
Native Experience
Smart Insights
Powerful & Scalable
400-Integrations
99.99% Uptime
Everything Your Business Needs
Cloud Hosted PBX
- Extensions and user management
- Auto attendants and IVR menus
- Ring groups and hunt groups
- Call routing and failover
- Music on hold
- Time-based routing
- Voicemail and voicemail-to-email
- Call forwarding and answering rules
- Multi-site support
Microsoft Teams Integration
- Make and receive business calls from Teams
- Transfer and manage calls
- Maintain a single business identity
- Reduce telephony licensing costs
- Connect Teams users to the business phone system
Unified Communications
- Voice calling
- Video collaboration
- Instant messaging
- Team chat
- Presence indicators
- File sharing
- Screen sharing
- Business SMS messaging
Mobile Workforce Ready
- Make and receive business calls
- Access company contacts
- Transfer calls between devices
- View call history
- Access voicemail
- Use business messaging
- Stay connected from anywhere
One business number. Any device.
Advanced Call Centre Functionality
- Call queues
- Queue routing
- Queue callbacks
- Agent management
- Supervisor tools
- Real-time monitoring
- Whisper, barge, and listen-in functions
- SMS queue support
- Performance reporting
- Historical analytics
AI-Powered Communication Intelligence
- Call transcription
- Sentiment analysis
- Voice-to-text processing
- Voicemail transcription
- Speech recognition
- Business intelligence reporting
Powerful Reporting & Analytics
- Call volumes
- Agent performance
- Queue performance
- Availability statistics
- Service levels
- Call recordings
- Quality metrics
- Usage trends
CRM & Business Integrations
- Microsoft Dynamics
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Custom CRM systems
- REST APIs
- Business applications and workflows
Unified Communications & Cloud PBX
Sentiro Cloud gives businesses one connected environment for everyday voice communication, user management and call control. Staff can use the same professional business identity across office phones, supported browser tools, compatible mobile services and Microsoft Teams, while administrators maintain visibility and control from one central portal.
The platform is designed for office-based, remote and multi-site teams that need a reliable business phone system without being tied to one desk or location.
- Business voice calling and internal extension dialling
- Central management of users, devices, sites and business numbers
- Voicemail, voicemail-to-email and flexible call forwarding
- Answering rules, time frames and holiday routing
- Presence, hotdesking and shared company contacts
- Browser and mobile access where enabled
- Live call activity, usage statistics and platform overview
Users, Extensions & Sites
Create and manage every employee, extension, department and business location from one central workspace. New users can be added quickly, assigned the correct access and connected to the devices and services they need for their role.
This gives administrators a clear view of the organisation while allowing the system to expand smoothly as staff, departments or branches are added.
- Fast user and extension creation
- Departments, teams and multi-site structures
- Individual email and contact information
- Shared company contacts and directories
- Role-based access and user permissions
- Device and phone assignment per user
- Simple user moves, changes and removals
Call History, Recordings & Reports
Sentiro Cloud keeps a searchable record of business calling activity, helping authorised users understand how calls are being handled across the organisation. Managers can filter activity by date, user, extension, caller or dialled number without working through separate systems.
Recordings and exports can also be accessed where they have been enabled, supporting operational review, customer queries and routine reporting.
- Inbound, outbound and missed call records
- Date, user, extension and number filters
- Call time, duration and destination details
- Call recording access where enabled
- Manual and scheduled call-detail exports
- Clear reporting for users, departments and sites
- Reliable information for billing and operational review
Your business gains a dependable record of communication activity, making it easier to investigate queries, monitor usage and make informed decisions.
Inbound Business Call Queues
Route incoming customer calls to the right people without relying on one receptionist or a single ringing phone. Sentiro Cloud business queues help reception, support, accounts and sales teams share inbound calls in a controlled and professional way.
Queue rules can be adjusted around staffing, business hours and service requirements so callers receive a consistent experience even when the business is busy.
- Ring All, Round Robin, Linear Hunt and Linear Cascade routing
- Queue callbacks and overflow destinations
- Configurable queue and agent timeouts
- Agent availability and queue participation controls
- Live callers-waiting and agent-availability visibility
- Queue statistics and performance reporting
- Call recording and hold music where enabled
Business Numbers & CLI Management
Keep control of the telephone numbers and caller identities used across your business. Sentiro Cloud provides a central inventory where numbers can be assigned to users, queues, automated attendants and other call destinations.
Administrators can see how each number is being treated and where it routes, reducing confusion when staff, departments or business locations change.
- One inventory for business numbers and caller identities
- Number assignment to users, queues and auto attendants
- Clear treatment and destination visibility
- Number notes and reference information
- Bulk import and export options
- Flexible reassignment when users or departments change
- Improved control over inbound call routing
Caller Experience & Music on Hold
Create a more professional experience from the moment a customer contacts your business. Sentiro Cloud allows authorised users to manage the audio, greetings and messages callers hear while waiting or moving through the business phone system.
Different content can be applied at business, site or user level, helping each department deliver a consistent and appropriate customer experience.
- Custom music on hold playlists
- Recorded customer information and promotional messages
- Introductory and post-welcome greetings
- Auto attendant and dial-by-name options
- Business-hours, after-hours and holiday routing
- Department or site-specific caller experiences
- Voicemail and overflow destinations
Phone & Device Management
Provision and manage supported business phones from a central interface instead of configuring every device separately. Administrators can assign devices to extensions, select the appropriate server or location and maintain a clear hardware inventory.
This central approach simplifies new installations, user changes and ongoing support across one office or many business sites.
- Central phone and hardware inventory
- Device assignment by MAC address and extension
- Support for a broad range of compatible endpoints
- Bulk device import and export
- Remote provisioning and resynchronisation
- Preferred server and location management
- Button, speed-dial and BLF configuration where enabled
Microsoft Teams Calling
Sentiro Cloud connects business voice services with Microsoft Teams, allowing employees to use the familiar Teams interface for internal and external business calling. Users can work with their professional business number without having to share a personal mobile number or move between disconnected calling applications.
The result is a more unified experience for office-based and remote employees who already use Microsoft Teams throughout the working day.
- Incoming and outgoing business calls inside Microsoft Teams
- Use of the employee's professional work number
- Visible personal call history and call status
- Hold, resume and transfer controls during active calls
- Access to Sentiro Cloud business calling features
- A consistent experience across office and remote work
- Reduced need to switch between separate communication tools
- Business applications and workflows
Enterprise Grade Reliability
Why Choose Sentiro Cloud?
No expensive on-site PBX hardware.
Scale from a few users to thousands.
Work from anywhere.
Seamlessly connect Microsoft Teams.
Transcriptions, sentiment, and analytics.
Built-in call centre functionality.
Connect with your business systems.
Local expertise backed by enterprise-grade technology.
Integrates With Your Existing
Business Tools
Sentiro Cloud connects seamlessly with the tools you already use so you can streamline work
Correct in Minutes
Real-time Data Floer
Enterprise-Grade Security
Save Time, Reduce Effort
Unifled Data View
Built for Your Growth