Having Systems in place with multi-layered failover and disaster recovery ensures peak performance and reliably. Our endless scalable platform is engineered to grow. A lot of companies work remotely be that from home or at a beach somewhere. Wherever in the world you decide to go our systems and support will be there with you.
When dealing with large amounts of data and Sensitive information, it is paramount that you can trust your service provider to maintain a secure platform. The integrity and security of our service and data is our top priority.
We are available around the clock and our support staff are always on hand to help. Forgotten passwords, help setting up a new user or experiencing issues, our dedicated team will be on hand to maximize your up-time. We’re available via multiple communication channels.
Most companies are using multiple providers and applications for daily communication needs such as a ticketing system, an email client, desktop phones, VOIP provider etc. This exacerbates costs as well as creates headaches with support.
Gone are the days when use of chatbots were restricted to large corporate companies and creation of these bots needed technical know how. Easily create and deploy creative and useful chatbots to offload tasks like price, inventory, location lookups. Use it to direct traffic or any other creative uses you can produce.
The Chat Feature gives the option to choose between multiple chat types, such as Customer Chats and Internal Chats between agents via various communication methods such as WhatsApp and email, as well as the option to close a chat and its corresponding ticket if applicable. The chat timer indicates the time left in the 24 hour customer initiated window where free form messages can be sent. Once this timer expires and the time period exceeds 24-hours, only template messages can be sent. Templates can however be sent at any time and media messages can be sent from the pre-set Gallery. Chats can be forwarded to the appropriate department or employee/opens.
Set up queues by allocating preferred number of different interactions by agent. View all active agent interactions or interact by listening tin to live calls., speak to agents without customers hearing or barge into the call and speak to customer. View or intervene WhatsApp and Email chats or redistribute interactions to different agents.
All WhatsApps and emails sent to pools, individual inboxes or shared inboxes will generate tickets (if enabled), Manual tickets can also be created, and all tickets can be viewed by the person or persons who are working on the ticket and any communication method available can be used to send a resolution message to the customer, live ticket displays can be created thot display all tickets or tickets based on certain parameters.
Display any available data on agents, pools or branches for a selected period onto a live dashboard or multiple live dashboards
A comprehensive history of all interactions that took place within the system.
Call recordings, WhatsApp’s, emails and tickets will be Stored for 5 years and can be viewed, downloaded individually or exported in bulk.